Terms and Conditions

Payment Methods:

• Bank Transfer: By choosing this method, the Client will be given TravelinStyle bank account so as to proceed to the relevant transfer.
• Credit Card: If the payment is made via credit card, then the Client accepts the relevant transaction with TravelinStyle.
• E-commerce: The Client herself/himself can proceed to the payment by charging her/his credit card via the secure ecommerce environment of Bank of Greece. Subsequently, the Client shall receive a notification from the automatic Bank System for her/his transaction.

• PayPal/Stripe: TravelinStyle will send a payment link to the client to proceed to the payment.

Your booking will be confirmed with a deposit on your Credit/Debit Card details.

NOTE: This charge is made to your card.

Upon completion of the reservation you will receive a confirmation email.
Once the deposit or Credit Card details are received you will receive a voucher with full details of your tour or transfer.

Cancellation Policy for transfer, hourly bookings &tours:

Local or Airport Transfers 

• In case of local or airport transfers up to 360 minutes prior to the date/time of reservation no fee will be charged.

• On local or airport transfers within 360 to 120 minutes prior to the reserved date/time a cancellation fee of 50% will be charged.

• On local or airport transfers within 120 minutes prior to the reserved date/time a cancellation fee of 100% will be charged.

Hourly Bookings (disposal)

In case of hourly bookings (disposal) in Athens or in case of transfers more than 50 km away of Athens up to 24 hours prior to the date of reservation no fee will be charged.

• On hourly bookings  (disposal) in Athens or on transfers more than 50 km away of Athens within 24 hours prior to the reserved date/time a cancellation fee of 100% will be charged

• In case of hourly bookings (excursions or tours) away of Athens up to 15 days prior to the date of reservation no fee will be charged.

• On hourly bookings  (excursions or tours) away of Athens within 15 days prior to the reserved date/time a cancellation fee of 50% will be charged

• On hourly bookings  (excursions or tours) away of Athens within 24 hours prior to the reserved date/time a cancellation fee of 100% will be charged

Hourly bookings (excursions or tours) away of Athens 

• No cancellation fee will be charged up to 15 days before the reservation date. 

• A 50% cancellation fee will apply for cancellations within 15 days of the reserved date/time. 

• A 100% cancellation fee will be charged for cancellations within 72 hours of the reserved date/time.

Keep in mind that bank charges made to your card or bank charges for the transaction (almost 5%) are not refundable. 

Passengers:

Kindly be aware that it is your obligation to communicate the accurate number of passengers, as we lack the capability to cross-verify this information.

Should the number of passengers exceed the count provided during the booking process, it is imperative to promptly notify us. This allows us to arrange the appropriate vehicle for your journey.

All passengers are required to wear seat belts while the vehicle is in motion. Exceptions include pregnant women, passengers with a medical condition that precludes the use of seat belts (with a medical certificate provided), or passengers shorter than 1.5 meters (59 in). Greek law imposes a fine on any passenger who does not comply with this requirement.

It’s essential to note that the chauffeur retains the right to decline the completion of your journey, with no refund of payment, in the event of a discrepancy between the information provided by you and the actual situation.

Adults / Minors:

Child or baby seats:

Due to Greek law everyone is counted as a passenger either a child or an adult.

Babies less than 4 years of age must sit in baby seats and children between 4 and 12 years of age must sit in child seats.

It is your responsibility filling the right cells at booking procedure, to let us know how many infant, baby or child seats you need exactly, so we could provide them.

In case that you’ve forgot to ask at booking procedure for child and/or baby seat, the driver will inform our support call center and the company will send another vehicle for your journey at extra charge.

Luggage & Animals:

Please note that it is your responsibility to inform us about the exact number of baggage’s due to the fact that we do not have the ability to cross-check these information.

Please be aware that, in accordance with Greek laws and European Directives, luggage (including hand luggage or rucksacks / backpacks) is not allowed inside the cabin. This is to prevent potential hazards in the event of an accident, sudden braking, or unexpected jolts caused by potholes or poor road conditions. Hand luggage, laptop or camera bags, backpacks, etc., that you prefer to keep with you rather than placing them in the luggage compartment, should be stored on the floor of the vehicle and under the passengers’ feet. Safety first, no exceptions.

Please note also, that it is very important to give us accurate information about your luggage in order to provide you with the necessary vehicle for your trip.

The company reserves the right to refuse transport of animals that have not been agreed upon in advance or are not secured in an appropriate, closed transport box.

In case the company allow the carriage of animals, additional surcharges may apply.

Keep in mind that the driver may refuse to complete your journey without any refund of your payment, if there is a discrepancy between the information you have given us and the event or he may order another vehicle to carry on your luggage at extra charge. 

• Suitcases are categorized as follows in cm [and in] (length x width x depth) :

• Small suitcase (or Cabin size or Hand luggage) : 55 x 40 x 20 (~ 40 lt.) [in: 22 x 16 x 8]

• Medium suitcase (or Normal size) : 65 x 50 x 25 [in: 25 x 20 x 10] (~ 75 lt.)

• Large suitcase (or Big size) : 75 x 50 x 30 [in: 30 x 20 x 12] (~ 120 lt.)

• Extra Large suitcase (or Very big size) : 80 x 55 x 35 [in: 31 x 22 x 14] (~ 150 lt.)

Booking departure time:

It is very important to schedule the correct departure time to avoid either a “no show” or night surcharges or extra waiting time charges.
Please note that from 11:15 PM (23:15) to 05:45 AM, night surcharges are applied.
So in case that landing time is 10:45 PM (22:45) and either the flight lands delayed (e.g. 11:20 PM) or even you need more time to claim your luggage so finally departing time is delayed (e.g. 11:30 PM) you’ll be charged by night surcharges (almost 40% extra). 

No-shows:

• In the event that a cruise ship does not dock as planned due to a Greek worker dispute all monies paid will be refunded and no further charges made.

• In the event that an airplane does not land as planned due to a Greek worker dispute all monies paid will be refunded and no further charges made.

• In the event that a cruise ship does not dock as planned for reasons of inclement weather conditions 50% of the agreed amount will be charged.

• In the event that an airplane does not land as planned for reasons of inclement weather conditions 50% of the agreed amount will be charged.

Airport transfers: In the event that the client simply does not show up the full agreed amount will be charged.
Note that the driver will wait 45 minutes (complimentary waiting time) after programmed landing of your flight.
In that case after this period the driver will make an announcement and he will leave.
To avoid the “no-show” situation, prefer to schedule your departure time, leaving a margin of time after the aircraft’s landing. The time required depends on many factors which you are usually aware of (e.g. if you are traveling only with hand luggage so you do not need baggage waiting time, if you are traveling business class, if you are traveling priority, if you have scheduled an airport “meet & greet” service, if you are traveling within or outside the Schengen area so additional time is required for passport control etc.). Usually for passengers traveling economy class 30-40 minutes from the time of landing is required for intra-Schengen arrivals and 40-50 minutes for non-Schengen arrivals.
You may ask waiting time at extra charge if there is availability.

Local transfers: In the event that the client simply does not show up the full agreed amount will be charged.
Note that the driver will wait 15 minutes (complimentary waiting time) after programmed depart.
In that case after this period the driver will leave.
You may ask waiting time at extra charge if there is availability.

Port transfers: In the event that the client simply does not show up the full agreed amount will be charged.
Note that the driver will wait 30 minutes (complimentary waiting time) after programmed docking of the ship.
In that case after this period the driver will leave.
In order to avoid the “no show” situation, please inform our company’s support center in case you notice a delay in your departure time from the departure port, so that you can change the time of departure from the port accordingly.
You may ask waiting time at extra charge if there is availability.

Train or bus station transfers: In the event that the client simply does not show up the full agreed amount will be charged.
Note that the driver will wait 15 minutes (complimentary waiting time) after programmed time of train or bus arrival.
In that case after this period the driver will leave.
You may ask waiting time at extra charge if there is availability.

Notice of cancellation & acknowledgement of receipt can only be received via email.

Behavior:

• Alcohol consumption, drug use and smoking in the vehicle is prohibited by law.

• In our vehicles, passenger windows must remain closed to prevent any risk of passengers extending their limbs, head, or throwing objects outside. Please note that smoking, including vaping, and drug use are strictly prohibited by Greek laws and European directives, with no exceptions. If you wish to smoke or vape, you may ask the driver to stop at a safe and designated area.

• Food and snacks are not permitted in the vehicle.

• Please remember that consuming food or drink inside the vehicle poses significant risks to passenger safety. For example, a sudden jolt could cause choking on small items like grapes or nuts, or result in burns from spilled hot beverages like coffee or tea. Passenger safety and comfort are our top priorities, so we kindly ask that you follow these guidelines.

• The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.

Lost & Found:

The company is not responsible for articles left in the vehicle. In case that something left in the vehicle the driver follows company’s procedure. The driver informs the support center and sends a photo of the forgotten items. The support center will contact you to arrange how to get it back.

Disputes:

The Law of The Hellenic Republic of Greece will prevail.

Force Majeure:

We will do our utmost to abide by the terms of the reservation the vehicle/yacht/jet and/or itinerary may change due to reasons beyond our control. You will be fully informed as to the reasons and alternatives will be offered. At no time will compensation be paid or requested from this Company or its associates.

Privacy Policy:

No information will be shared, sold or distributed in any way.

Common Sense:

We may at our entire discretion amend any of the conditions above except the clause of Disputes.

Clarification:

If you require further explanation or clarification of the above Terms & Conditions please do not hesitate to contact us.

MUSEUM TICKETS

Museum Ticket issuance:

The present website is connected and redirecting to https://etickets.tap.gr, hereinafter referred to as “Website”, has been created by and is property of the legal entity of public law “Hellenic Organization of Cultural Resources Development”, hereinafter referred to as “Fund”, and its use is subject to the following terms and conditions:

By ordering and issuing tickets by users it is presumed that users have read and accepted all terms and conditions of use by selecting the appropriate field in the transaction form.

For ticket purchase users must follow the instructions provided by the “Website” and select the correct type and number of tickets at their responsibility. The “Fund” (tap.gr) issues tickets according to the information which users choose to insert and cannot be held responsible for any errors. For group ticket purchase the interested companies create a partner account, following the instructions of the relevant link.

Free admission days for the public are:

• The first Sunday of each month from November 1st to March 31st of each year

• October 28th (National Holiday)

• April 18th (International Day for Monuments and Sites)

• May 18th (International Museum Day)

• The last weekend of September of each year (European Cultural Heritage Days)

• March 6th (Melina Mercouri Memorial Day)

• During these days the public enters archaeological sites and Museums free of charge.

Each ticket is valid for one person, for the site and the duration specified therein. Upon completion of the transaction the ticket details shall not change, unless the site cannot be visited on the indicated day due to force Majeure, in which circumstance the duration of the ticket can be expanded upon notification of the User. The ticket is not refundable, cannot be cancelled and cannot be changed. The price of stolen, lost or destroyed tickets is not refunded.
The validity period of the combined ticket begins to count from the User’s first visit to archaeological sites or museums included in the combined visit and allows one admission per location. The first visit must be realized before the end of the corresponding visit season. Group tickets are valid for any date within the corresponding visit season. (High (Summer) Season: 1/4 until 31/10 | Low (Winter) Season: 1/11 until 31/3).

Upon completion of the transaction users receive the full/standard tickets in .pdf format, whereas in any other case they shall receive via email proof of purchase with the ticket purchase details including a code that corresponds to their transaction, which they must show in printable or electronic form at the ticket offices on the day of the visit in order to receive the tickets. For group tickets, if only standard tickets are included in the order, these shall be sent via e-mail in .pdf format; otherwise the partner shall receive in his/her email address an aggregate voucher for each site individually in order to receive the tickets from the ticket office of each site.

The charges displayed on the “Website” that correspond to the different types of ticket comprise the total admission fee for the archaeological site/Museum. The above charges stated on the “Website” may be modified by the “Fund” at any time, in accordance with the current procedure for determining the right of entry by the Hellenic Ministry of Culture and Sports.

The fee is paid according to the methods of payment supported by the “Website” as indicated in the relevant fields and according to the instructions stated on the transaction form. Payment is made primarily through debit or credit card of the specific type or types listed on the “Website”; for business partners, payment service is also offered through web banking, whereas alternative payment methods may be available in accordance with the instructions and conditions that each time the “Fund” makes known to the User. Each user must use a debit or credit card of which he/she is the rightful owner and authorized user.

The details of the debit or credit card holder are filled in and are processed directly in the system of the Banking Institution or Payment Service Provider which collaborates with the “Fund”, performs the card transaction and puts into effect internationally certified protocols for secure transactions. The “Fund” does not store customers’ credit card data in its systems.

For security reasons the “Fund” is entitled to reject a user’s order, resulting to non issuance of tickets, or cancel the transaction. Should this circumstance arise, the “Fund” is rightfully permitted to ask users at any time, as part of its service provision and charges, to show evidence which is considered necessary (e.g. copy of identity card/passport and/or credit card, proof of address etc.), in order to identify the details of the user of the services with those of the holder of the credit card used, but also for any other reason deemed necessary by the “Fund” as part of the services provided. Any documents that cannot be sent via email are dispatched in paper form to the head office of the “Fund”.

 In the event of automatic rejection of the order due to security reasons, the refund is made directly to the user. In case of cancellation of the transaction for security reasons, the refund is made to the user in accordance with the rules and regulations of the International Credit Card Schemes.

In the event that a site cannot be visited due to unforeseen circumstances visitors accept that the “Fund” is not responsible for the compensation of any other expenses incurred by the cancellation of the visit, except for the value of the ticket paid.

Museum Tickets Terms of Visit

The purchase of the ticket entitles the holder to enter and tour the archaeological site or museum on the day or during the period specified therein if and insofar as he/she accepts and complies with the terms of operation of the site. Entrance of the visitor to the site requires the unconditional acceptance of these terms.

The ticket is displayed at the checkpoint of the site, checked by scanning the special QR code and cancelled following the instructions of the security staff. In the case of free entry or purchase of reduced ticket (students, senior citizens, unemployed etc.), the holder should be able to demonstrate the corresponding ID card / certificate (student pass, OAED – Manpower Employment Organization card, etc.) at the entrance of the site that proves the right to free or reduced entry, otherwise entry shall be refused.

The ticket is valid for a single entry into the designated site and is valid only if it has been sold at an official point of sale of the “Fund”. Anyone who presents a counterfeit ticket or a ticket that does not come from an official point of sale may be prosecuted. The first person presenting the ticket is considered to be the rightful owner; the second person presenting a printout of the same ticket shall not be allowed entry.

Exchange, resale and trading of tickets in general is prohibited. Tickets purchased for the purposes of business, commercial, advertising or other activity without the approval of the “Fund” may be cancelled. Please note that the type of tickets issued by the “Fund” may differ depending on the point of sale.

Those responsible for the operation of the site may prohibit entry to persons who are under the influence of alcohol or drugs, carry bottles or other dangerous, sharp or flammable objects or objects that can serve as weapons, even if they are ticket holders. The ticket holder accepts the possibility that his personal items may undergo check as part of the above mentioned prohibitions.

Visitors must keep the ticket coupon for the duration of the visit and display it to security staff on request. After leaving the site, the ticket expires and cannot be reused for entry.
The public must comply to the instructions given by the security staff and those responsible for the site.

You may find more details here .

FERRY TICKETS

Regarding ferry ticket bookings, any changes you wish to make depend on the ferry operator’s policy and the type of ticket you purchased. To request a change, please send us an email including your initial reservation number and the specific modifications you desire. Our team will then assess the feasibility of accommodating your request and inform you about any potential penalties or additional costs imposed by the ferry operator.

Below is a concise overview of the ticket cancellation policies applicable in Greece. It’s essential to consider that slight variations may exist in the refund terms and conditions of each ferry company.
Regarding ticket cancellations, each ferry company has its own policy. If you decide to cancel your tickets, the refund process will follow the specific policy of the ferry company(ies) with which you made the booking. The amount refunded depends on the time remaining between the cancellation and your departure. To ensure a smooth cancellation process according to the ferry operator’s terms, kindly notify us as soon as possible before your scheduled departure. Please be aware that a minor cancellation fee of €15 (euros) per booking will apply. Feel free to reach out to us, and we’ll do our best to assist you with your ferry ticket changes.

In Greece, the refund policy for ferry ticket cancellations is subject to change without prior notification, according each shipping company cancellation and refund policy. However, as of the current policy, in general:

• • A 100% refund will be provided if the cancellation is requested 16 days before the scheduled departure.

• • A 75% refund will be provided if the cancellation is requested 9 days before the scheduled departure.

Refunds are consistently issued to the original credit/debit card used for the booking. The processing time for the refund and the appearance of funds in your bank account may vary depending on your bank, typically taking 5-10 business days.
Regarding cancellations and refunds for ferry tickets, the process is subject to the specific policy of the ferry operator and the type of ticket you purchased. If you wish to cancel and request a refund, kindly send us an email with your initial reservation number. Our team will then review the cancellation policy applied by the ferry operator in your situation, including any potential penalties or cancellation fees.

Rest assured, there are fees for handling your cancellation and refund request. Feel free to reach out to us via email, and we’ll be more than happy to assist you with the process.

If you have not received your ferry ticket, please check the email we sent you earlier, which contains your tracking code and the website link to monitor the delivery status.

When booking ferry tickets, it is crucial to enter passenger details accurately to avoid any typos or spelling errors. If changes are necessary, the standard procedure involves cancelling the existing ticket and making a new reservation with the correct information.

On domestic routes, ferry companies may be more flexible with minor errors, and it’s unlikely to cause boarding issues. However, for international travel or discounted tickets, incorrect details may lead to boarding restrictions. Therefore, it is essential to ensure that passenger information matches the personal documents precisely. If a significantly different name is entered, it’s recommended to contact us to explore potential options.

Additionally, please provide the correct email address and phone number during booking to receive the confirmation email and stay informed about any last-minute changes to your trip, such as weather conditions or strikes.

For ferry tickets, as long as the vehicle type is correct and your journey is on a domestic route, you are unlikely to face any issues during boarding.

If changes are required for your booking, the usual process involves cancelling the existing ticket and making a new reservation with the correct details. However, for international travel, it’s crucial to ensure that all information is accurate, as incorrect details may result in boarding restrictions.

For travellers with rental cars who do not yet have the license plate number, kindly get in touch with us or ensure you obtain the plate number beforehand.

If you have not received the confirmation email, please check your junk mailbox. If you still can’t find it, feel free to send us an email with your reservation code or mobile phone number and the names on the reservation, and we will verify it for you.

To find directions to the ferry port, embarkation office, and their respective opening hours, please refer to the relevant section on our website. For the most up-to-date opening hours, we recommend contacting the port offices directly on the day of your travel to verify the information.

If you require a VAT invoice for your ferry ticket, kindly send us your request via email, and we will promptly respond to your inquiry!

For pet travel on board, the majority of ferry operators permit animals, and some sailings even offer pet-friendly cabins. If you are uncertain, feel free to get in touch with us for further assistance.

Each shipping company is responsible and competent for the cancellation and refund policy:

Blue Star Ferries – https://www.bluestarferries.com/el-gr/genikoi-oroi-taxidiou
ANEK – Superfast – https://www.superfast.com/en-gb/generic-information-pages/terms-conditions-for-passengers-adriatic-sea
Aegean Flying Dolphins – https://www.aegeanflyingdolphins.gr/en/terms-conditions/
ANES Ferries – https://www.anes.gr/en/general-travel-terms-conditions
Avlemon – https://tritonferries.gr/en/general-terms-and-conditions/
Fast Ferries – https://fastferries.com.gr/en/general-terms-amp-conditions/
Goutos Lines – https://goutoslines.gr/en/terms-and-conditions/
Ionion P. Lines –Cancellation policy: 100% total amount will be applied from 3 days prior embarkation
Levante Ferries Group – https://www.levanteferries.com/en/terms-of-use/
Maistros Santorini – Regarding the terms of the tickets, free cancellation or conversion to Open until the time of departure is allowed.
Saronic Ferries – https://www.sf.gr/eng/infos
SeaJets – https://www.seajets.gr/stay-informed/general-terms
Small Cyclades – Cancellation policy: 100% total amount will be applied from 7 days prior embarkation
Athens Day Cruise – Cancellation policy: 100% total amount will be applied from 10 days prior embarkation
Aegean Sea Lines – Cancellation policy: 100% total amount will be applied from 7 days prior embarkation

You may find more details here .

YACHTS

Yacht Charter Agreement:

Before you sail this contract is going to be approved by the coast guard.

Yacht Charter Security Deposit:

A refundable security deposit has to be paid prior to embarkation, which varies according to the size of the yacht. Every yacht is comprehensively insured (against damage to the hull, machinery and/or equipment), including third Party cover, beyond a deductible excess figure. The refundable Security Deposit is held against the yachts insurance excess. In case  of damage to the yacht or loss of equipment, the estimated value for repairs and replacement  is withheld from your security deposit and the balance is returned to you.

Delivery – Redelivery:

Weekly charters usually begin and end on Saturdays. In case of uneven periods of time, such as a ten or twelve-day charter, we will do our best, depending on the circumstances, to accommodate your requirements. All charters begin at 17:00 on the day of departure and typically end at 09:00 on the day of arrival. However you will be required to return to base on the last evening of your charter as this is the minimum time required to ensure that the boat is delivered to the next charter in perfect working order. Statements used by TravelinStyle will be the only official proofs for the conditions of the charter. The charterer by signing the Inventory, Delivery and Redelivery statement declares to have no other comment or claim to arise later than the signature date. All other statements will be ignored.

Claims will be accepted only within 5 working days from the ending day of the charter and should be supported by TravelinStyle Yachts charter documents.

Yacht Charter Payment:

1. Initial Deposit: 50% of the charter fee, which confirms booking by bank transfer

2. Remaining 50% of the charter fee required 60 days before embarkation.

Charterer shall be permitted to board and embark on the scheduled charter only under the following conditions:

• Full payment of any balance due from Charterer; and

• Completed Passenger List with name, passport number and Date of Birth of all passengers.

Yacht Charter Cancellation Policy:

Whatever the reason, if the client cancels the reserved Yacht charter, they are responsible for immediately notifying TravelinStyle in writing or by email of the cancellation. If no cancellation notification via email is received the cancellation policy of TravelinStyle will apply to the client.

1. Cancellation by the Charterer:

   • If the Charterer cancels the booking more than 30 days before embarkation, 50% of the charter fee will be retained.

   • If the Charterer cancels the booking less than 30 days before embarkation or in non-show cases, 100% of the charter fee will be retained.

2. Refunds:

   • We will refund all payments if we successfully secure another Charterer for the same period and under the same conditions.

3. Availability Guarantee:

   • We strive to ensure that the booked yacht will be available to the Charterer at the agreed place and time. In circumstances beyond our reasonable control, we will either provide a similar yacht or refund the payment to the Charterer, without further claims against us.

4. Cancellation Insurance:

 • We highly recommend that the Charterer opt for “cancellation insurance” at their own expense. While we offer such a policy, the Charterer is free to choose any insurance company of their preference to cover this risk.

• We value the satisfaction and convenience of our clients and take all necessary measures to ensure a seamless yacht charter experience. Please let us know if you have any questions or need further assistance.

• In the event of the reserved Yacht’s charter being canceled due to restrictions imposed by the Greek Port Authorities or inclement weather, TravelinStyle will take responsibility for suggesting either a new itinerary or an alternative charter date.

• It is important to note that the Client may face additional costs or losses resulting from the canceled reservation, including but not limited to hotel fees, non-refundable transportation expenses, lost wages, time, and overall enjoyment, as well as any other costs associated with the client’s cruise. However, TravelinStyle will not be held liable for these additional costs or losses.

• Please be advised that all laws and restrictions set forth by the Greek Port Authorities apply to every yacht category concerning departures based on prevailing weather conditions.

The Charter- What to Expect:

• The bathroom facilities on board the vessel consist of a sink, a shower with a mixer for hot and cold water, and a mechanical or electric toilet. For information about air conditioning availability on the yacht, please consult your booking agent.

• Cabin allocation is based on the order of bookings unless you have a specific request at the time of booking, and the requested cabin is available. If you wish to make any cabin requests, please submit them in writing to TravelinStyle. Please note that TravelinStyle retains sole and absolute discretion to honor such requests.

• The charter fee covers the cleaning of common areas only, cruising taxes, and all expenses associated with the vessel’s operation, including the use of sports equipment on board, unless otherwise indicated below.

• The duration of the trip, as stated in the quote provided by TravelinStyle, includes the day of departure and return. Please be aware that the first and last days of the charter may be shorter than a full day, and no refunds will be issued for these days.

• The charter fee does not cover the rental of sports equipment that is not part of the vessel’s         inventory, off-vessel excursions, meals, drinks, access to WIFI or phone services, and crew gratuities (which are optional).

• Please be aware that the vessel does not provide games, media, or other entertainment devices.

In case the vessel is equipped with air conditioning, the standard operating hours are from 8 am to 10 pm during our worldwide cabin cruise program. Air conditioning is not operational outside of these hours to minimize generator and associated noise. Running the generator and air conditioning outside of these hours requires written consent from all passengers on board. By agreeing to use air conditioning during non-standard hours, passengers waive any claims related to noise associated with the air conditioning and generator during the night.

While TravelinStyle aims to ensure the comfort of all passengers, it’s important to note that bad weather conditions may require the Captain to modify the itinerary to avoid sailing in discomforting conditions as much as possible.

Add- on options:

• Please note that the inclusions and exclusions regarding the bar and beverages may differ depending on the destination. Kindly verify the specific terms with TravelinStyle before embarking on your journey.

• In certain destinations, excursion packages are offered at an additional cost. For more details about these packages, feel free to get in touch with TravelinStyle.

• Charterer have the option to include airport transfers at an extra charge. For further information about airport transfer arrangements, please contact TravelinStyle.

Responsibilities of Charterer :

• During check-in and before signing the Safety briefing check, the Charterer will inspect the accommodation and equipment to ensure they are in good working condition and meet minimum standards. At this time, the Charterer can inform TravelinStyle if they notice anything contrary to or below the standards specified in the invoice. By accepting the conditions, the Charterer acknowledges that TravelinStyle has fulfilled its obligations for embarkation.

• Please note that baggage is limited to bags or suitcases that can be stored in the cabins, and no additional storage space is provided.

• The Charterer is solely responsible for all personal items, both tangible and intangible, brought on board the Vessel. It is essential to exercise vigilance with electronic devices, phones, cameras, computers, etc., especially by providing waterproof covers when boarding the Vessel. TravelinStyle advises against bringing valuables or large sums of cash and disclaims any responsibility in case of theft, damage, or loss.

• As the party lead on board, the Charterer assumes responsibility for all crew and passengers under their reservation and ensures that they abide by the provided terms. If children are part of the party, the Charterer is fully responsible for their safety, conduct, and entertainment, and no crew member shall be held accountable for their well-being or amusement. Dream Yacht prohibits solo sailing (single-handed) for bareboat charters.

• The Charterer must inform TravelinStyle of any food allergies or dietary requirements at least two weeks before embarkation, and TravelinStyle will make every effort to accommodate the request.

• The Charterer agrees to prohibit the use or possession of any drugs or illegal substances by any members of their party while on board. The Charterer will be held fully responsible for any loss or damage to the vessel resulting from any violation of customs or applicable drug laws. In the event of such violations, the Captain reserves the right to disembark the guests at the next port of call without refunding any charter fees.

• The Charterer agrees to comply with the security rules of the boat and carry only the appropriate number of passengers.

• TravelinStyle may use any likeness or image of the Charterer or their party taken during the charter for bona fide promotional or marketing purposes without charge. This usage includes promotional materials such as brochures, slides, video shows, advertisements, and the internet.

Rights and Responsibilities of Captain and Crew:

• The Captain responsible for the trip holds the ultimate authority in all decisions, particularly those related to the safety and peaceful enjoyment of all passengers. By making a reservation with TravelinStyle, the Client commits to respecting the Captain’s authority at all times and refrains from interfering with him or creating disruptive situations. In the event that the Client’s actions, such as excessive alcohol consumption, loud or argumentative behavior, abusive language, or engaging in discussions of a political, sexual, religious, or racial nature, disturb the peaceful cruise experience of other passengers or jeopardize the safety of the crew or Captain, the Captain may decide to terminate the cruise. In such cases, the Client will not be entitled to a refund or reimbursement for any incurred costs.

• The Client is obligated to fully comply with the laws, customs, and regulations of the country throughout the trip. TravelinStyle reserves the right to terminate the trip if the Client violates any laws while on board, and in such instances, the Client will not be eligible for any refund or assistance with associated charges.

• The Captain holds the final authority in determining whether any additional guests beyond the previously identified number may be permitted on board for any duration.

• If, in the reasonable judgment of the Captain, the Charterer or any of their Guests fail to adhere to the provisions outlined herein and continue to do so even after receiving due and specific warning from the Captain, TravelinStyle may terminate the Charter. In such cases, the Yacht will be returned to the Port of Re-Delivery, and the Charterer and their guests will disembark. The Charterer will not be entitled to any refund of the Charter Fee.

• The Captain has the authority to exclude the Charterer or any of their Guests from using specific water sports equipment if, in his reasonable opinion, they demonstrate incompetence, unsafe behavior, irresponsibility, or a lack of consideration for others while operating the equipment.

• The Captain reserves the right to refuse passage to passengers who do not comply with the regulations of the relevant countries, passengers who failed to report disabilities at the time of booking, or any passenger refusing to sign the safety instructions.

• The Captain may disembark any passenger whose behavior poses a threat or significant inconvenience to other passengers, crew members, or the ship, or whose health condition appears incompatible with the cruise. Not having detected a possible health incompatibility does not imply acceptance or recognition of its validity.

• TravelinStyle provides insurance to cover the chartered boat against loss or damage to the hull, machinery, gear, and equipment, as well as liabilities to third parties for loss or damage to any other vessel or property, loss of life, or personal injury. However, personal belongings and items brought to the boat are not covered by the insurance. For further details, additional information is available upon request. Additionally, the insurance does not cover any harm caused by the client’s negligence or willful misconduct.

• Charterers are strongly encouraged to obtain trip insurance to cover any potential losses in the event of charter cancellation before departure or to cover losses not covered by the aforementioned insurance. For assistance with obtaining trip insurance, please contact TravelinStyle.

Contract and Yacht Cancellation:

In the event of cancellation by the Charterer, the following terms apply:

• If the Charterer cancels the contract more than 90 days before the original Embarkation date, 30% of the total charter fee will be forfeited. The remaining deposit will be refunded within 30 days of the cancellation notice.

• If the Charterer cancels between 89 to 60 days before the original Embarkation date, 50% of the total charter fee will be forfeited. The remaining deposit will be refunded within 30 days of the cancellation notice.

• If the Charterer cancels between 59 to 30 days before the original Embarkation date, 75% of the total charter fee will be forfeited. The remaining deposit will be refunded within 30 days of the cancellation notice.

• If the Charterer cancels less than 30 days before the original Embarkation date, 100% of the total charter fee will be forfeited.

• In case the Charterer has already paid for add-on options, TravelInStyle will reimburse the Charterer for these expenses.

• If the Charterer is not present at the time of Embarkation, regardless of the cause (including flight or other transfer delays), it will be considered a cancellation less than 30 days before departure, and the Charterer will lose the entire charter fee. However, if the Charterer experiences a delay due to a TravelinStyle-organized airport transfer, this provision is waived, and TravelinStyle will make all efforts to get the Charterer on board the Vessel in a timely manner.

• The Charterer has the option to purchase travel insurance to cover any potential losses in the event of charter cancellation before departure. This insurance can help protect the Charterer from financial loss in such situations.     Force Majeure

TravelinStyle shall not be held liable for any loss, damages, delays, or failure in performance arising from a force majeure event, which includes, but is not limited to, acts of God, fires, natural disasters, epidemics, declared or undeclared wars, warlike actions, insurrections, revolutions, civil strife, piracy, civil wars, hostile actions, strikes, disputes with workers, acts of the public enemy, federal or state laws, rules, regulations of governmental authorities, or actions of any other group, organization, or informal association (whether or not formally recognized as a government), and any other cause beyond the reasonable control of TravelinStyle that renders operations impossible.

In the event of a delay or failure in performance due to the aforementioned force majeure event:

• Any payments made towards the charter will be credited for a future charter. No refunds will be provided.

• TravelinStyle will collaborate with the Charterer to arrange a new charter on a different vessel, at an alternate location, or for new dates, based on availability and the Charterer’s preferences. If a new charter cannot be booked immediately, the Charterer’s deposit will remain as a credit with TravelinStyle indefinitely.

TravelinStyle will not be responsible for any additional costs incurred by the Charterer as a result of changes to their charter due to a force Majeure event.

Additional Delays:

If, on the departure date, the selected boat or an equivalent option is unavailable for reasons other than a force majeure event, the Charterer has the following options, subject to feasibility:

• If an alternative vessel is available, the Charterer can choose to delay the departure date while maintaining the original duration of the charter.

• Alternatively, if the Charterer prefers to keep the original end date of the charter as stated in the invoice, they will receive a prorated refund for the time the Vessel was unavailable.

In the event that the delay exceeds one-quarter of the total charter duration, the Charterer may choose to cancel the agreement with TravelinStyle and receive a refund for the charter fee.

By accepting these terms, the Charterer waives any and all claims, damages, debts, liabilities, demands, costs, expenses, interest, suits, and/or attorneys’ fees resulting from a delay in the charter.

Please note that any interrupted or shortened charter, as well as any unused services by the Charterer, for any reason, will not be eligible for a refund.

Governing Laws- Jurisdiction

Governing Laws: Any legal action arising from or related to this contract will be resolved in Athens, Greece. The parties involved will endeavor to settle any disputes amicably. If an agreement cannot be reached, the matter will be brought before a court in Athens, Greece, governed by Greek law.

Severability: In the event that any provision within these Terms & Conditions is deemed invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability will not impact the validity or enforceability of any other provision. This Agreement will be interpreted as if the invalid, illegal, or unenforceable provision had never been included in this agreement.

Headings: The descriptive headings provided are solely for convenience and do not control or influence the meaning or interpretation of any provision within this Agreement.

Duration

The duration of the contract for the provision of services shall be defined in the Particular Conditions that apply in each case, taking into account the nature of the goods and services that are the object of the contract.

JET – HELICOPTER

Performance of the Flight:

The Air Carrier operates in compliance with the Air Operators Certificate (AOC GR-046). It is the responsibility of the Air Carrier to conduct the Flight in strict adherence to applicable laws and regulations, ensuring that all necessary permits from the relevant authorities, including landing permissions, are obtained as required. The Aircraft must be in an airworthy condition, properly staffed, and fully equipped.

The Air Carrier will not initiate any part of the Flight unless it has secured all the essential permits for that specific portion before takeoff. If, for any reason, the required permits for certain sections of the Flight are not obtained prior to departure, the Air Carrier must promptly notify the Charterer. Subsequently, the Charterer will have the authority to decide whether the Flight should proceed.

Should the Flight be canceled due to the Air Carrier’s failure to obtain all necessary permits, the Charterer will not be obligated to pay the Fare. In such circumstances, the Air Carrier is obliged to promptly and fully refund the Fare already paid by the Charterer.

In the event that the Charterer chooses to proceed with the Flight despite the lack of permits for either the entire journey or specific parts thereof, and if those permits are ultimately not granted, the Charterer will be responsible for paying the Fare corresponding to the performed segments of the Flight, including the portion from the termination point of the Flight back to the Base Airport, as calculated in article 5.2 of the present agreement.

Replacement of Aircraft:

The Air Carrier reserves the right to replace the Aircraft listed in Table II with another Aircraft operated by the same company, possessing similar or superior specifications and transport capacity, without the need for prior consent from the Charterer before takeoff. However, if the replacement aircraft is operated by a different air carrier, the Charterer’s consent is necessary.

In situations where the Air Carrier reasonably determines that the selected Aircraft is unsuitable for flight, the Air Carrier has the right (but not the obligation) to conduct the Flight using another aircraft operated by the same company or, with the Charterer’s consent, by a different air carrier with similar or superior transport capacity and specifications. If no such suitable aircraft is available, the Air Carrier may conduct the Flight using an aircraft with lower transport capacity and specifications, subject to the Charterer’s consent. In such cases, there will be an equivalent reduction in the Fare, which will be mutually agreed upon by both the Air Carrier and the Charterer.

If the Flight is canceled due to the reasons mentioned above or any other reason not caused by the Air Carrier, the Air Carrier will promptly inform the Charterer and refund the Fare, if already paid in advance. However, the Air Carrier will not be liable to compensate the Charterer in any other way.

Inability to land:

In the event that adverse weather conditions or other force majeure circumstances prevent the Aircraft from landing at the intended destination, the Air Carrier holds no obligation to refund the Fare to the Charterer, if the Fare had been pre-paid. Additionally, the Charterer remains liable for the payment of the Fare. The final decision on the feasibility of landing rests solely with the pilot, exercising absolute discretion. In such situations, the pilot may choose to either return to the Base or find the nearest possible landing location.

If, prior to takeoff, the Air Carrier had notified the Charterer of the potential difficulty in landing at the destination due to the aforementioned reasons, and despite this warning, the Charterer insisted on proceeding with the Flight, the Fare will be subject to an increase as stipulated in article 5.2 for the additional journey undertaken.

Changes in the flight:

1 | The departure and arrival times mentioned in the Flight description are subject to changes imposed by the competent authorities. The Air Carrier reserves the right to make modifications in the following circumstances: when it deems necessary for the protection of passengers’ health and/or the safety of the Flight, in case of Aircraft impairment, or in any situation of force majeure.

2 | In all the aforementioned cases, the responsibility of the Air Carrier is limited to promptly informing the Charterer and making arrangements for the passengers’ sustenance, transfer, and accommodation during any delay, with the related expenses borne by the Charterer, except in the case of Aircraft impairment. In the event of Aircraft impairment, the Air Carrier will make reasonable efforts to find an alternative aircraft with similar specifications and transport capacity. If such an aircraft is unavailable, the Air Carrier may secure one with inferior specifications, subject to the Charterer’s consent, in order to complete the Flight. If completing the Flight becomes impossible, the Air Carrier will, at its own expense, arrange for the transportation of the Charterer’s passengers to their next destination using the most suitable available regular airline schedules. Additionally, if the Aircraft’s departure requires prior deicing, the Fare shall be increased as per the occurrence price mentioned in the main body of the agreement.

3 | In any of the aforementioned events, the Charterer may choose to terminate the Agreement either in total or in part (e.g., for specific parts of the Flight). If the entire agreement is terminated before the Aircraft takes off from the Base Airport, the Air Carrier is obliged to refund the paid Fare, or if the Fare has not been paid, the Charterer is released from any payment obligation. However, the Air Carrier assumes no liability to indemnify the Charterer. If the termination affects only a portion of the Flight, the Charterer owes part of the Fare according to the following: (a) if the change is due to Aircraft impairment, the Fare is due for the performed segments of the Flight during which the Charterer’s passengers were onboard, (b) if the change is due to any other reason mentioned above, the Fare is due for the trip performed by the Aircraft from the Base Airport, regardless of whether the Charterer’s passengers were onboard, as well as for the return trip of the Aircraft from the point where the change was decided back to the Aircraft’s Base Airport.

4 | The Air Carrier is not obligated to perform a flight different from the one agreed upon. In the event that the Air Carrier accepts a change proposed by the Charterer or the passengers, the Charterer is responsible for paying the resulting fare as per the calculation provided.

Payment of fare:

1 | The Charterer is required to pay the Fare and any other amounts owed to the Air Carrier as per the present Appendix, in advance, upon the conclusion of the Agreement. Without such payment, the Air Carrier is not obligated to perform the Flight. The booking of the Flight is considered complete when the Fare has been fully paid in accordance with the provided quotation by the Air Carrier; otherwise, the Air Carrier assumes no commitment for the Flight’s performance. The corresponding invoice will be sent by the Air Carrier to the Charterer within five (5) working days after the Flight has been conducted. Any additional amounts resulting from the provisions of this agreement are immediately due upon the occurrence of the relevant cause, without any notification being required by the Air Carrier, unless otherwise agreed upon by both parties.

2 | The Fare comprises the Flight Charge and various other charges (for accommodation, waiting time, deicing, and other additional charges arising from the Flight’s planning requirements or specific requests from the Charterer) as indicated in the main body of the Agreement. In cases where the Fare requires readjustment, it will be calculated as follows:

• For the Flight Charge, the additional charge will be the absolute value of the difference between the initially agreed route and the actual route performed, multiplied by either the agreed price per flight hour or the result of the agreed Basic Flight Charge divided by the agreed route of the Flight.

• For other charges, the unit price specified in the main body of the Agreement will be applicable, and for other additional charges, the amount charged by the company or supplier providing said additional services will apply, plus 10% for management expenses.

The term “route” in this article refers to the route of the Aircraft using airways and is calculated in nautical miles.

3 | In the event that the Charterer rescinds the agreement and cancels the Flight, the Air Carrier is entitled to retain or, in the absence of any advance payment, to demand the following cancellation fees:

• 30% of the charter price in the event of cancellation.

• 60% of the charter price if the cancellation occurs between 48 and 24 hours prior to the flight departure.

• 100% of the charter price if the cancellation occurs less than 24 hours prior to the flight departure.

In case the Flight needs to be canceled by TravelinStyle due to bad weather conditions, a full refund of the amount paid or the deposit paid would be applicable.

Travel Documents

The Charterer is responsible for ensuring that all passengers possess the necessary travel documents (e.g., identity card, passport, visa), referred to as “Travel Documents” hereafter. Additionally, the Charterer must ensure that the passengers and their luggage are present at the designated departure location, as indicated by the Air Carrier in Table 1, at least 45 minutes before the Aircraft’s scheduled departure (as per Table 1 or at the time specified by the Air Carrier in the event of any changes), unless the Air Carrier provides different instructions, which the Charterer is obligated to follow. The Air Carrier is not obliged to delay the Aircraft’s departure if any passenger fails to arrive on time at the departure location and/or lacks the necessary Travel Documents or if the Air Carrier determines that a passenger’s health condition makes them unfit to travel. The Air Carrier is also not obligated to delay the departure in case of any other breach or violation of the Agreement’s terms by the Charterer or any passenger. In any such situations, the Air Carrier cannot be held liable towards the Charterer or the passengers for not accommodating them.

If the Air Carrier does decide to postpone the Aircraft’s departure upon accepting a relevant request from the Charterer and/or the passengers, the Charterer may be required to pay additional amounts resulting from the postponement. In the event that the Flight or any part of it is canceled due to any of the aforementioned reasons, and following the Air Carrier’s acceptance of a relevant request from the Charterer and/or the passengers, the Air Carrier is entitled to retain the Fare (or a portion of it) or, in the absence of any advance payment, to demand its payment.

Safety measures- Performance of safety control:

1 | In the interest of safety, the Charterer must ensure that passengers do not carry any hazardous items in their luggage. Such items include, but are not limited to:

•  Explosives, ammunition, fireworks, flares, pistol caps, guns, etc.

• Bags or briefcases with installed alarm devices

•  Compressed gases, flammable, non-flammable, poisonous, etc.

•  Flammable solids and liquids (lighter fuel, matches, paints, paint thinners, firelighters, etc.)

•  Radioactive materials

•  Drugs

•  Poisonous and infectious substances

•  Corrosives (acids, alkalis, mercury, wet cell batteries, etc.)

•  Oxidizing materials

•  Magnetized material or materials with offensive or irritating properties.

The carriage of essential medicines and cosmetics in limited quantities for passengers’ personal use during the flight is allowed. If there are any doubts or questions regarding specific items, the Charterer should seek clarifications from the Air Carrier.

2 | In high-risk flights, the Air Carrier may permit armed escorts or bodyguards according to the provisions of Statute 2168/199 and the Safety and Security Manual of the Air Carrier.

3 | In situations where passengers board from heliports or landing areas outside airports and there is no competent authority present, the pilot assumes responsibility for conducting safety checks on passengers and their luggage. The pilot will perform identification checks based on passengers’ travel documents and conduct luggage inspections either manually or using available electronic means. Passengers who refuse to undergo the security check will not be allowed to board the Aircraft. The pilot may also refuse to allow a passenger or luggage on board if there are reasonable safety concerns. If the Flight or any part of it is canceled due to reasons mentioned in this article, the Air Carrier may withhold the Fare or demand its payment if it has not been paid. All luggage shall be placed in the luggage compartment unless the pilot permits otherwise.

4 | Pets are allowed on board, provided that the Air Carrier is notified in advance (at least 12 hours prior to embarkation) and there is available space in the luggage compartment. Pets must be placed in their pet boxes (provided by the Charterer) unless the pilot approves their placement in the cabin.

Indemnification in case of injury, death or damage

The Air Carrier bears the responsibility to compensate passengers or their lawful heirs for injuries or death resulting from an incident that occurred while the passenger was onboard the Aircraft, during embarkation, or disembarkation. However, this obligation does not apply if the injury or death was caused by the passenger’s pre-existing health condition or is attributed to the passenger’s fault. Passengers must inform the Air Carrier of any health condition that could worsen during the Flight; failure to do so may result in the Air Carrier’s refusal to board the passenger.

The Air Carrier may be exempt from liability if it can demonstrate that all necessary measures were taken to prevent the injury/death or that such measures were impossible to implement. The liability of the Air Carrier for injury or death is limited to the maximum amount specified in the relevant legislative provisions (EC) 785/2004 that are applicable at the time of the incident. These provisions also apply to cases of total or partial loss or destruction of passengers’ luggage that occurs between its delivery to the Air Carrier and its return to the passenger.

Data Protection

In order to fulfill the Agreement, the Air Carrier collects and processes passengers’ data as required to:

a) Fulfill its obligations under this Agreement,

b) Comply with relevant laws and regulations governing air passenger carriage and public policy and security requirements,

c) Comply with instructions from competent authorities.

Within the bounds of applicable personal data protection laws, data subjects have the right to access, correct, erase, and limit the processing of their data.

The Charterer acknowledges that they share the responsibility for processing passengers’ data and commits to:

a) Comply with applicable personal data protection laws,

b) Inform data subjects appropriately about the processing of their data in connection with the Flight,

c) Indemnify the Air Carrier if legal action is taken against the Air Carrier by a data subject or if a competent authority imposes an administrative fine due to the Charterer’s infringement of personal data protection laws.

Governing Laws and Jurisdiction

Greek Law shall govern the present Agreement. In the event of any dispute between the contracting parties, arising directly or indirectly from the implementation of this Charter-Party Agreement and its Appendix, such dispute shall be exclusively submitted to the competent court of Athens, with exclusive jurisdiction.

Base Airport

The term “Base Airport” refers to the Athens International Airport “Eleftherios Venizelos,” commonly known as AIA (IATA: ATH, ICAO: LGAV).

For more info please click here

HOTELS

Hotel Payment Policy:

To secure your reservation, a credit card guarantee is required. Please be informed that the Hotel/TravelinStyle may pre-authorize your credit card before your arrival. Pre-authorization temporarily reserves the amount equivalent to your stay, and this amount will be released upon your check-out or used for the final payment.

Upon check-in, the credit card used for the reservation must be presented. If there are any special cases, please get in touch with our reservations department.

Hotel Cancellation Policy:

Please note that last-minute bookings cannot be modified or canceled without incurring a penalty. We have a strict ZERO cancellation policy in place to better accommodate our guests’ needs.

If a guest decides to cancel their reservation BEFORE their scheduled stay (less than 7 days prior to the reservation), the full amount will be charged to their credit card on the morning of the scheduled stay. Please be aware that we do not provide cash refunds. Instead, we offer vouchers that are valid for twelve months from the original check-in date, allowing guests to use them at a later time.

For any modifications or cancellations, please reach out to our reservation department via email. Should you have any questions, feel free to contact us via email.

In the event of a no-show, late cancellation, or early departure, a fee equal to the room rate of your first night’s stay will be applied.

Customer Service

For your convenience, TravelinStyle offers various means of Customer Service that you can use to communicate suggestions, inquiries, or any incidents, complaints, and claims related to the booking of goods and services through our website.

You can reach us via email at [email protected].

If you prefer to speak directly with our customer service team, you can contact us at the following telephone numbers:

• Main Customer Service: +30 210 5157644

• Alternative Customer Service: +30 697 7206600

We are here to assist you and provide the best possible support for your travel needs. Feel free to get in touch with us using any of the mentioned methods.